Shipping, Return and Cancellation Policy

Shipping Charges / Packaging

  • All plaques are individually packaged.
  • Trophies and other items are wrapped and boxed.
  • Shipping Charges - $3.00 - $7.50 per shipping carton plus freight charges (depending on type of product)
  • Split Shipment - Add $3.00 per location.
  • Claims & Damages - It is the responsibility of the customer to make claims with the carrier.

  • We will assist you in every way possible.

    Returned Items

    No products may be returned without prior approval from our customer service department. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration.

    Most of our products are not reusable after they have been engraved or etched,though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

    Cancellation and Changes

  • All costs incurred up to cancellation will be billed.
  • Orders being changed after work has been completed will be subject to additional charges.
  • *NOTE - Separate items may not be combined to increase quantity discounts.
  • All sizes shown are approximate and can vary slightly due to manufacturing techniques.
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